The help desk
A few practical answers for your journal, backups, reminders and Workshop Plus.
Back up or move your journal
Open Settings and use the backup export action. Save the file in a trusted place outside the app. On the destination device, use restore and select the compatible file. Restoring replaces that device’s current journal, so export it first if needed. Plus is restored separately through Google Play; a backup is not proof of purchase.
Restore Workshop Plus
Use the Google Play account that purchased Plus, connect to the internet, then use the restore-purchase action in Settings. Check that payment has completed; pending purchases do not unlock Plus. If it still fails, contact support with the purchase reference and app version, never your payment-card details.
A reminder did not appear
Check notification permission, lock-screen visibility and Android battery/background settings. Check the reminder’s date and whether it was completed. Notifications are local and can be delayed by Android; do not use them as a safety-critical timer or fermentation-completion signal.
Delete data
Recipes may be archived to preserve an existing batch’s history. For complete local deletion, use Android Settings → Apps → Brew with Tom → Storage → Clear data, or uninstall. Export a backup first if you want to keep records. Manage cloud/system backups and exported copies separately. Deleting local data does not cancel a Google Play purchase or reset a store transaction. For diagnostic or support-data requests, email the developer; see the privacy policy.
Contact or report a problem
Bartosz Kamiński, sole trader trading as Bartosz Kamiński (portfolio: bk.dev.mobile). NIP: 1181466003. Correspondence and complaints: ul. Miodowa 11, 05-870 Bieniewice, Poland. Email: support@outlinego.com. Please include “Brew with Tom” in your subject.
Include the app version, Android version, a short description and steps to reproduce. A screenshot may help, but remove private notes and purchase information first. Do not send your full backup unless needed and agreed.
Privacy and terms
Privacy policy · Terms of use · Brewing safety. In builds 9 and later, diagnostics are off by default. You may opt in and withdraw consent separately in Settings → Documents and diagnostics.